FAQ Help Page

Got a question? Please see below for the main general Questions & Answers!

1. How long will it take to receive my order?

We strive to process and ship all orders within 1-2 business days. Once your order has been shipped, you can expect delivery within 3-5 business days for UK orders. International orders may take longer depending on the destination.

2. Are your artificial plants and trees made from high-quality materials?

Yes, all our artificial plants and trees are crafted using premium synthetic materials that are designed to look and feel like real plants. Our products are made to be durable and long-lasting, ensuring that you can enjoy their beauty for years to come.

3. Do your artificial plants and trees require any maintenance?

No, one of the great advantages of our artificial plants and trees is that they require minimal maintenance. Unlike real plants, they do not need watering, sunlight, or pruning. Simply dust them occasionally to keep them looking fresh and vibrant.

4. Can I use your artificial plants and trees outdoors?

While some of our artificial plants and trees are suitable for outdoor use, it is important to check the product description for specific information. Our outdoor products are designed to better withstand various weather conditions and our UV range protects against fading and UV rays, ensuring their longevity and beauty in outdoor exterior settings.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items. We will provide instructions for returning the products and issue a refund or exchange, depending on your preference.